Replace the same products or part(s) due to manufacturing fault.If you have made a mistake in the purchase, then you will need to return the goods to us.In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), FNM shall, at its discretion: We cannot refund postage for goods returned for any other reason and we reserve the right to deduct our original postage cost from any refund applicable. You need to agree a delivery service prior to shipping as we will only refund standard or tracked shipping fees, we are not able to refund the cost of any special delivery service. We can only refund postage costs if goods are returned within 7 days of purchase under the Replacement Policy. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We will only refund postage fees if the order arrives damaged or becomes faulty within the first 4 weeks. Goods being returned for testing must be sent at your own expense. To return goods you need to use our returns form and we will contact you to acknowledge you are sending the goods back to us. You will only acquire points with an account, guests do not accumulate points. Points cannot be refunded for cancelled orders. Points can be redeemed at any time and there is no minimum amount of points required. The points scheme began on the 16 th of February 2022 and only purchase from that date will earn points points cannot be backdated. The points will be added to your account every time you make a purchase. You will receive 1 point for each £1 spent and 1 point is worth 1 penny. If the goods arrive back in any less than the condition they were sent out in, they will be returned to you and no refund will be processed. Once received in new and unused condition we will refund the purchase price. We must receive the goods within 21 days of the notice of cancellation during which time you are responsible for any loss or damage.
You must return the goods to us in new and unused condition in line with our Returns Policy. You have the right to cancel an order within 15 working days of receipt.
#GREEN NEON TETRA FREE#
FREE delivery is available for Scottish Borders postcodes but you will still need to pay the appropriate surcharge. This excludes Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands and Scottish Offshore postcodes. * If your order is over £40 excluding livestock, you qualify for our FREE delivery to UK Mainland postcodes. Items to more remote areas may take longer.
If you haven’t collected and we haven’t heard from you by then, we will put your items back on sale. This usually happens within 24 hours of you placing your order.
We will let you know when your items or livestock are ready to collect via email. Bass, Basslets, Jawfish, Hamlets & Hawk fish.Fish Nets, Traps & Breeding Accessories.Planted Tank Nitrate Phosphate & Silica Removal.Marine Tank Nitrate Phosphate & Silica Removal.Tropical Tanks Nitrate Phosphate & Silicate Remover.
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